Operations & Scheduling Coordinator

We are seeking a detail-oriented and organized Operations & Scheduling Coordinator to manage the daily flow of solar service jobs. In this role, you will oversee the company calendar, book and confirm appointments, optimize crew routes, and ensure customers are kept informed throughout the process. You’ll also support administrative tasks such as invoicing, reporting, and logistics for hiring and training. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys keeping systems running smoothly.

Duties & Responsibilities

• Manage and maintain the service calendar, booking customer appointments promptly and accurately.
• Optimize daily crew routes to ensure efficient travel and job completion.
• Send confirmations, reminders, and “on the way” notifications via text/email to customers.
• Record job notes, upload photo reports, and trigger invoices for completed work.
• Communicate with field crews to adjust schedules in real-time as needed.
• Track and update project progress in scheduling software and spreadsheets.
• Support hiring, onboarding, and training logistics for new team members.
• Provide excellent customer service by responding to scheduling-related questions or concerns.
• Collaborate with operations and management to refine scheduling systems and improve efficiency.

Requirements

• Excellent organizational skills with the ability to manage multiple priorities at once.
• Clear, professional communication skills—both written and verbal.
• Experience using scheduling software, CRM tools, or spreadsheets for coordination.
• Strong problem-solving skills and ability to remain calm under time pressure.
• Customer service mindset, with a focus on responsiveness and reliability.
• Detail-oriented and accurate when entering, tracking, and reporting information.
• Prior experience in operations, scheduling, or dispatch is preferred.
• Ability to work independently and collaboratively in a team environment.