Solar Sustain: Extend the life and efficiency of your solar investment with expert maintenance and real-time support

On‑site Conditions & Price Adjustments

Online quotes are estimates based on the information you provide (e.g., panel count). Final pricing is confirmed after our technician evaluates the site on arrival. If a price change is needed, we’ll explain why and request your approval before work begins.

What can change a price?

Steeper roof pitch or 2+ stories requiring extra safety setup
Limited access (locked gates, fragile landscaping, long hose runs)
Heavy soiling (ash, construction dust, hard water spots)
Obstructions (satellite dishes, dense skylights, equipment)
Nests or pest activity around the array
Additional time or equipment needed for safe cleaning

How we handle changes

We review conditions with you on‑site and outline the difference.
You approve the updated price in writing (text or email) before work.
If you decline, we’ll reschedule or cancel at no charge, unless a posted trip fee applies.

Note: Bird‑proofing and other add‑ons are quoted separately after inspection.

Scheduling & Access

We offer arrival windows and text notifications. Please ensure safe roof access and that pets are secured. If we can’t access the property during the scheduled window, a trip fee may apply.

Safety & Weather

We follow roof‑safe practices and may reschedule during high winds, lightning, or hazardous conditions. Your safety and our team’s safety come first.

Payment & Cancellations

Payment is due at completion unless otherwise arranged. Please provide at least 24 hours' notice to cancel or reschedule. Short‑notice cancellations may incur a fee.

Photos & Reporting

We provide before/after photos and note visible issues (cracked glass, loose wiring, nests). We do not perform electrical diagnostics.

Warranty & Liability

We use manufacturer‑safe methods (DI water, soft brushes). We are fully insured. We are not responsible for pre‑existing damage, defective mounting, or leaks unrelated to our work.